Shipping
Our products that are ordered through our online shop ship via USPS Priority Mail. We offer a flat rate shipping fee of $10 for most pieces. Larger, heavier pieces, such as planters or globes, may be subject to a $20 flat rate fee and will be reflected in your order. We are a small business and and try our best to practice fair pricing and shipping policies. In order to keep our pricing competitive and practice environmental integrity, we may reuse boxes and packaging. Most books are sent via USPS Media Mail at a $5 flat rate.
We do not offer shipping on any products from our shop located in the mercantile building.
Returns
Because our products are one of a kind, we cannot accept returns unless your item arrives damaged or appears significantly different than advertised. In such cases, please contact us as soon as possible so that we can arrange to remedy the issue. You may be asked to send us a photo of the item.
Products purchased at our shop in the mercantile building cannot be returned. Please inspect your vintage pieces carefully.
Questions? Please email or call us between 9:00 am – 5:00 pm Monday – Friday. Social media questions may not be seen in a timely manner.
michele@emmaandjeanstudio
757-897-6580
Lost Item or Damaged Package
As a small business, we cannot be responsible for items after they leave our shop and do not provide replacements or refunds for lost items. We do provide tracking numbers for all orders. Please track your package and visit your local USPS office for information on a lost or package or a package that was damaged in transit.