Shipping and Returns

 

Shipping

We send all of our packages via USPS Priority Mail. We offer a flat rate shipping fee of $10 for most pieces in the shop. The flat fee applies to all of the pieces in your order so feel free to stock up 🙂 Larger, heavier pieces such as planters or globes may be subject to a $20 flat rate fee and will be reflected in your order. We are a small business and and try our best to practice fair pricing and shipping policies. In order to keep our pricing competitive and practice environmental integrity, we may reuse boxes and packaging. Most books are sent via USPS Media Mail at a $5 flat rate.  

Returns

Because our products are one of a kind, we cannot accept returns unless your item arrives damaged or appears significantly different than advertised. In such cases, please contact us as soon as possible so that we can arrange to remedy the issue. You may be asked to send us a photo of the item.

Please email or call us between 9:00 am – 5:00 pm Monday – Friday.  Social media questions may not be seen in a timely manner.

michele@emmaandjeanstudio

757-897-6580

Lost Item or Damaged Package

As a small business, we cannot be responsible for items after they leave our shop and do not provide replacements or refunds for lost items. We do provide tracking numbers for all orders. Please track your package and visit your local USPS office for information on a lost or package or a package that was damaged in transit.

 
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